Shipping policy
Thank you for shopping with CHANGAN CHENG. Operating as a dedicated New Zealand online retail store focusing on diverse styles of bags, we focus on standardized order handling and rigorous product packaging. We strive to ensure every bag product is safely packaged and delivered to global customers within the scheduled logistics cycle with reliable service quality.
1. Order Processing Time
Our team will complete order verification, product sorting, professional packaging and shipment arrangement for all paid bag orders within 1–3 working days after successful order confirmation. All processing work is suspended during New Zealand official weekends and statutory holidays, which will not be counted in the regular processing period. In the event of large order volumes, holiday shopping peaks or system processing backlogs, the order processing cycle may be moderately extended. We will promptly notify all affected customers via email for any obvious processing delays.
2. Shipping Rates and Delivery Estimates
Shipping costs for all bag orders are calculated based on actual package weight, size, shipping zone and destination. The exact shipping fee will be clearly displayed on the checkout page before order payment, allowing customers to confirm all logistics costs in advance.
All orders adopt unified standard shipping service, with a fixed estimated delivery period of 15 business days.
The published delivery duration is only a reference standard. Actual delivery speed will be affected by multiple uncertain factors including logistics carrier operational delays, cross-border customs auditing, extreme weather, local logistics capacity restrictions and regional holidays.
3. Shipment Confirmation and Order Tracking
Once your bag order is picked up and officially dispatched by our cooperative logistics provider, our system will automatically send a shipment confirmation email to your registered mailbox, which contains your exclusive order tracking number and official tracking query channel.
Logistics tracking data requires platform synchronization. Normally, real-time transit information will be fully updated and available for inquiry within 24 to 48 hours after shipment. If the tracking status remains blank or unupdated after the synchronization period, you can contact our customer service team to assist in checking the latest logistics status.
4. Incorrect Address Disclaimer
Customers shall take full responsibility for filling in accurate and complete recipient details including shipping address, valid contact number and postal code during order placement. Please carefully check all information before submitting the order to avoid logistics delivery errors.
CHANGAN CHENG will not bear any liability for misdelivery, package loss or delivery failure caused by incorrect, missing or invalid recipient information provided by customers. If the package is returned to our warehouse due to address errors, customers need to bear all self-generated reshipping costs for secondary delivery.
5. Lost or Damaged Packages
If your bag package is lost or missing during logistics transit, please initiate a loss verification application to our customer service team within 5 days after the estimated delivery date. We will cooperate with the logistics company to check the whole transit record and follow up the solution progress until the problem is properly handled.
Due to the particularity of bag products, extrusion, wear or structural damage may occur during long-distance transportation. If you receive damaged, deformed or defective bag products, please take complete and clear photos of the damaged goods and original outer packaging within 48 hours after signing for the package, and send the evidence to our official email. Our team will verify the damage situation and provide targeted after-sales solutions as soon as possible.
6. Apparel Care and Usage Notice
All bag products sold in our store are attached with professional material care instructions, covering leather, canvas, nylon and other mainstream bag materials. Customers shall abide by the official care guidelines for daily use, cleaning and storage of products. We will not be responsible for product aging, damage, deformation or functional failure caused by private disassembly, improper cleaning, long-term improper storage and artificial misuse.
7. International Shipping and Customs Notice
We support global cross-border shipping services for all bag products. For all international orders, the destination country or region may charge import tariffs, customs clearance fees and other related import taxes according to local policies. All these additional fees are borne independently by the recipient and are not included in the product price and shipping fees paid when placing the order.
Cross-border package clearance needs to comply with the import regulations of the destination country. We are not responsible for package detention, forced return, penalty fees or delivery failures caused by customers’ non-compliance with local customs declaration rules.
8. Contact Information
If you have any consultation, feedback or questions about our shipping rules, order logistics progress and delivery-related after-sales problems, please contact us through the following official channels:
Trade name: CHANGAN CHENG
Phone number: (026) 8067-523
Email: service@crystalcat.shop
Physical address: 195 Kilbride Gardens, Halswell, Canterbury, Christchurch 8025, New Zealand